PEA e-Service — Check and Pay Provincial Electricity Bills
The Provincial Electricity Authority’s online channel for the 74 provinces outside Bangkok, Nonthaburi and Samut Prakan — check, pay and report faults in one place.
www.pea.co.th
What you can do
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Check and pay at any hour
See the current amount due and settle it from your phone — no waiting for the paper bill to arrive, and no waiting for office hours.
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Month-by-month usage history
Compare the units actually consumed against the amounts billed in earlier months, so you can tell a genuine rise in usage from a longer billing cycle.
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Electronic bills and receipts
Receive bills and receipts as files instead of paper, and pull up old ones the moment you need them for a claim or another agency’s paperwork.
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Report a fault from where you are
Report an outage or voltage problem from your phone instead of holding on the call-centre line — a real help during storms, when everyone reports at once.
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New supply and meter changes
File a request for a new connection or a different meter size and follow its status yourself, though the survey and installation still need a site visit.
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Covers customers in 74 provinces
Open to every class of customer outside Bangkok, Nonthaburi and Samut Prakan — homes, shops, small businesses and factories alike.
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Verify the real balance at the source
When a message claims you owe money, opening your own account is the most reliable way to check — without touching the link that came with it.
What PEA’s online service is
The Provincial Electricity Authority — PEA, or กฟภ. in Thai — is a state enterprise under the Ministry of Interior supplying electricity across 74 provinces: everywhere except Bangkok, Nonthaburi and Samut Prakan. Its online service lifts the tasks that once meant a trip to a district electricity office — reading the current amount due, paying it, taking bills electronically, reporting a fault, applying for a new supply — onto one screen, office hours or not.
Two main routes reach the same data: PEA’s website and the PEA Smart Plus mobile app. Once a meter is linked, the outstanding balance and the consumption history match in both. Anyone looking after several meters — a house, a shop, a few rental units — can gather them under one login and compare them.
PEA or MEA? Establish who actually supplies you
Retail electricity in Thailand is split between two authorities. The Metropolitan Electricity Authority covers Bangkok, Nonthaburi and Samut Prakan; the rest of the country belongs to PEA. The line follows where the meter physically sits, not household registration or a postal address. Someone working in Bangkok with a family house upcountry uses PEA for that house — and anyone with both maintains two separate accounts.
Where you can pay
Whatever route you take, you need the customer or meter number printed on every bill and receipt. It binds the amount to the meter rather than to a person’s name, which is why a property with changing tenants should have it recorded somewhere reliable. Each channel carries its own fee terms and clearing times, so read the figure on screen before confirming.
| Channel | Best for | Worth knowing |
|---|---|---|
| PEA website and PEA Smart Plus app | Reading, paying and keeping the history in one place | Shows the current amount and past consumption on the same screen |
| Mobile banking apps | People who already settle several bills in one sitting | Scan the barcode on the bill, or find the biller and type the customer number |
| Payment counters and convenience stores | Anyone paying cash or not using a banking app | Hold on to the receipt until the balance updates |
| A local PEA office | Matters needing a conversation, such as disputing an amount | Check the opening days and hours before travelling |
| Automatic bank deduction | People who keep missing the due date | Must be arranged in advance, with enough balance on the collection day |
The bill jumped — how to check it properly
Before concluding the meter is wrong, separate “the amount went up” from “the units went up” — they do not always move together. A longer billing cycle, a hot spell keeping the air-conditioning on, an ageing appliance drawing more than it used to, and the variable tariff component announced each period all shift the figure. The usage history answers this most directly, because it shows units consumed separately from baht owed.
- Open the usage history in your account and read the units (kWh) for each month, not just the amount billed.
- Compare against the same month last year to strip out the season, rather than against the month just gone.
- Check the number of days in the cycle: if this one ran several days longer, higher consumption follows naturally.
- Read the meter yourself at the same time on two consecutive days to get a daily figure, then scale it up for a rough monthly estimate.
- If the numbers still contradict how you actually live, ask your local PEA office to inspect the meter and bring the usage history printed from the system.
SMS threatening disconnection today — check before you tap
- Disconnection follows a notice process, and any genuine notice cites your customer number. A message without it deserves suspicion.
- Do not tap the link. Type the official address yourself or open the app you already have — a real arrears figure will be sitting in your account anyway.
- No utility employee asks for an OTP, a password or the three digits on the back of a card by phone, LINE or SMS.
- Be wary of any link urging you to install an app file from outside the official stores — that is how attackers take over a phone and move money out.
- Still unsure? Contact PEA’s customer service centre on the number published on the official site, or ask at a local PEA office in person.
Why this page exists
Almost nobody searching about their electricity types “Provincial Electricity Authority”. They type “check electricity bill” or “pay electricity online” — phrases returning a mixture of both utilities, with imitation pages among the results. That ambiguity bites harder here than with most government services, because a customer must know which authority covers their house before they can find their bill at all. This page sends people down the right fork from the start, in the words they actually use, and hands them to PEA’s official address. ThaiGov.co is an independent directory, unaffiliated with any agency, and never collects personal data or payments on an agency’s behalf.
How to use it
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Confirm your meter sits in PEA’s area
PEA serves 74 provinces — everywhere except Bangkok, Nonthaburi and Samut Prakan. If your meter is in those three, your supplier is the Metropolitan Electricity Authority, on a separate system with separate accounts.
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Find the customer number on your latest bill
The customer or meter number is what ties your online account to the physical meter. It is printed on every bill and receipt — photograph it once so you never have to dig for it again.
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Register or sign in
Sign up on PEA’s website or in the PEA Smart Plus app using a phone number and email you actually read — the system sends a verification code there, and later delivers bills and alerts the same way.
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Link the meter to your account
Enter the customer number to pull the meter in. One account can hold several meters, which suits anyone running a home, a shop or rental units, and lets you compare them side by side.
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Check the amount, then choose how to pay
Read the current amount and the due date before paying anything, then settle through PEA’s own channels, a bank app or a payment agent. Keep the proof of payment until the account shows it as paid.
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Switch on e-billing and alerts
Move from paper to electronic bills and turn notifications on, so you learn the amount on the day it is issued rather than when the envelope arrives — invaluable for a house nobody lives in full time.
Go to the official site
You are leaving ThaiGov.co for the agency’s official website — www.pea.co.th
Frequently asked questions
Which provinces does PEA cover?
PEA distributes electricity in 74 provinces — everywhere except Bangkok, Nonthaburi and Samut Prakan, which belong to the Metropolitan Electricity Authority. The split follows where the meter stands, not where the owner is registered. If your meter is outside those three, PEA’s system is where your bill lives.
What number do I need to look up my bill?
The customer or meter number printed on your bill and receipts — not the house number and not the owner’s name. If the bill is lost and the number is nowhere to be found, take proof of your right to the property to a local PEA office and staff can look it up from the meter’s location.
I paid, but the balance has not cleared. What now?
Not every channel clears in real time, especially payments made through an agent outside working hours or on a holiday. Keep the slip and look again on the next business day. If it is still outstanding, contact PEA with an image of the payment showing the date, time and customer number.
I got an SMS saying my power will be cut today. Is it real?
Treat it as suspicious by default. Scammers lean on urgency precisely because it makes people tap before they check. The safe move is to open the app you already installed, or type the official address yourself, and read your own balance. If nothing is outstanding, the message is false — do not tap the link or enter anything.
Does using the online service cost anything?
Opening an account, reading your balance and reviewing usage history cost nothing. Payment may carry a fee depending on the channel; those differ and can change, so read the figure the system shows before you confirm and check current rates on the official site.
I am moving into a new house upcountry — how do I get supply?
If the site has never had a meter, file a new-supply request with PEA, with identity documents and proof of your right to the land or building. The online system takes the request and tracks it, but the survey and installation still need staff on site. Where a meter already exists and only the responsible person changes, the right route is a transfer of the account name — a different procedure.
How does reporting an outage online differ from calling?
Both work. Reporting online means the system already knows where your linked meter is, so you need not describe the address, and it still works when the phone lines are saturated. But for immediate danger — a downed line across a road, a fallen pole — call instead, so a crew hears fastest, and stay well away.