Comptroller General’s Department — Civil Servant Benefits and State Disbursement
The department that decides when and how state money leaves the treasury — from a civil servant’s hospital bill to the invoice a government supplier is still waiting on.
www.cgd.go.th
What you can do
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Civil-servant medical benefits
The department sets the rules on which medical costs can be claimed, up to what limit, and with what supporting documents.
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Cover extends to family
Entitlement is not limited to the official: parents, a spouse and children may also be covered under the conditions in the regulations.
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Pensions and gratuities
Administers pension and gratuity claims and payments, including the entitlements that pass to heirs when a pensioner dies.
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The regulations officers must cite
Issues the regulations, criteria and circulars that finance officers across every agency must rely on when raising a payment.
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State welfare card payments
Responsible for moving state welfare payments onto the welfare card and into recipients’ accounts.
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Owner of the e-GP procurement system
Oversees the electronic government procurement system — the single gateway for any supplier selling to the Thai state.
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The source that settles a rumour
When claims about new payouts or entitlements spread on social media, the official announcements are what you check them against.
What the Comptroller General’s Department is
The Comptroller General’s Department sits under the Ministry of Finance and controls how public money is disbursed, along with the accounting standards the state runs on. Put plainly: whenever a government body wants to pay money out — a civil servant’s medical bill, a pension, a contractor’s invoice, a welfare transfer to a member of the public — the rules on whether it can be paid, how much, and against what paperwork come from this department’s regulations and circulars.
The parts people actually come looking for
- Disbursement regulations and public-sector accounting standards — the reference every agency’s finance officer works from.
- The civil-servant medical benefit scheme, covering officials, pensioners and eligible family members.
- Pension and gratuity claims and payments for officials who have left service, including entitlements passing to heirs.
- Administration of state welfare payments, including the state welfare card.
- The electronic government procurement system (e-GP) under the Public Procurement and Supplies Administration Act B.E. 2560 (2017).
Medical cover: which scheme applies to you
The most common misunderstanding is that “working for the government” means “having civil-servant entitlement”. It does not. Two people in the same office can sit under entirely different health schemes, because cover attaches to employment status rather than to the workplace. The table below shows which set of rules you should be reading.
| Status | Which scheme | Notes |
|---|---|---|
| Civil servants and permanent employees of state agencies | Civil servant medical benefit scheme | Criteria are maintained by the Comptroller General’s Department |
| Pensioners and gratuity recipients | Civil servant medical benefit scheme | Cover continues after service; it does not end on the retirement date |
| Government employees on contract and temporary staff | Social security | Registered by the employing agency, not through this department |
| Local-government officials and staff | The local-government medical benefit scheme | A separate scheme from central government — check with your own agency |
| State-enterprise employees | Each enterprise’s own welfare scheme | Conditions vary with each organisation’s own rules |
Pensions and the money the state pays out to people
For officials approaching retirement, this department is where the pension question ends up — the claim, the calculation, and the monthly payment into an account, along with related entitlements such as the lump sum drawn during life and the gratuity that passes to heirs. The process begins with your own agency assembling the paperwork, which is why the delays people run into usually trace back to incomplete documents at that stage rather than to the payment itself.
The other side that touches large numbers of people is the payment of state welfare, including the welfare card. The department handles transferring the money to recipients, while the eligibility criteria and each registration round are announced through several agencies. If you are waiting on a payment, check both the transfer date and your own eligibility against official announcements rather than a date forwarded around a chat group.
For finance officers and government suppliers
For finance and procurement officers these regulations are a daily working tool: every payment request must cite criteria that are still in force, and those change through a steady stream of circulars. Citing a superseded version gets the request bounced back, which in turn holds up the supplier waiting to be paid. Businesses selling to the state, meanwhile, go through e-GP — the national system for supplier registration, bidding and contracting. Both sides are reading the same documents, and both should treat the version published on the official site as authoritative.
Why this subject needs a page search engines can reach
The rules that decide whether a single hospital receipt can be reimbursed sit on a server that turns search-engine crawlers away. The consequence is not merely technical: the people who ought to be reading the regulation ask in web forums, in colleagues’ chat groups or in pensioners’ groups instead, and get answers from someone else’s memory of criteria that may have been revoked years ago. An official weighing up treatment for a parent, a finance officer racing the end of the budget year, a supplier waiting on a final instalment — each needs the actual document, not a recollection of it. This page describes what the department does in the words people type into a search box, then hands them to the official site to read the version in force. ThaiGov.co is an independent directory: no affiliation with the agency, no involvement in any claim, and no personal data collected here.
How to use it
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Work out your employment status first
Public-sector health cover is not one single scheme. Civil servants and permanent employees use the civil-servant medical benefit scheme, while government employees on contract and temporary staff fall under social security. Settling this first saves you reading regulations that do not apply to you.
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Check that you and your family are in the database
Entitlement only works once your agency has entered you and your dependants into the government personnel database. If you have just been appointed, married, had a child or retired, ask your HR office to update the record straight away.
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Search the official site for the relevant regulation
Use the search box on the department’s own website, because many documents never surface in search engines. Always check the date on a circular — older criteria are frequently superseded or amended by a later issue.
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Use direct billing at the hospital
Hospitals in the direct-billing system charge the state directly, so you do not pay up front and claim it back later. Declare your entitlement and present your ID card at registration, before treatment starts.
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If a claim is refused, start with your own agency
Most problems are resolved by your own finance or HR office, since they usually stem from mismatched records or missing paperwork. Escalate to the department only when the question is genuinely one of interpreting the regulation.
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Suppliers: follow official channels only
Check procurement announcements, supplier registration and payment criteria in e-GP and on the department’s site. Do not rely on subcontractors or chat groups as your source — the criteria change often.
Go to the official site
You are leaving ThaiGov.co for the agency’s official website — www.cgd.go.th
Frequently asked questions
How does the department affect ordinary people?
The name sounds like government back-office work, but this department writes almost all the rules on how state money is paid out. Civil-servant medical costs, pensions, welfare-card transfers and payments to government contractors all follow criteria it sets. When money is delayed or a claim is rejected, the answer is usually somewhere in its regulations.
Do contract or temporary government staff get civil-servant medical cover?
No. The civil-servant scheme covers officials, permanent employees and pensioners. Government employees on contract and temporary staff are enrolled in social security by their employer instead. If you are unsure which category you are in, ask your HR office — your employment status determines everything else.
Can my parents, spouse and children claim under my entitlement?
In principle the scheme extends to the holder’s parents, spouse and children, but each relationship carries its own conditions — a child’s age and status, for example, and whether the person already holds cover from another source. Check the current conditions on the official site, and note that each dependant must first be recorded in the government personnel database by your agency.
The hospital says I have no direct-billing entitlement — what now?
The usual cause is an out-of-date record: a recent appointment, a transfer, a retirement, or a name that does not match your ID card. Contact your HR or finance office to have the record checked and corrected. While that is being sorted out you can pay yourself and keep the full set of receipts and medical certificates to submit a claim afterwards under the regulations.
Do I keep medical cover after I retire?
Pensioners remain in the civil-servant medical scheme; entitlement does not end on your last day of service. The gap between retiring and the pension starting is, however, where records commonly lag, which can make the hospital system reject you temporarily. Start following it up with your agency before your retirement date.
How do I tell whether news about welfare payments is genuine?
Treat announcements on a government site ending in go.th as the reference point. State agencies do not send links asking for your ID number, bank account or an OTP by SMS or chat, and they do not ask you to install an app from a forwarded link. Assume anything like that is a scam and verify with your own agency or the bank that receives your payments.
Why is it so hard to find the department’s regulations on Google?
The department’s server answers search-engine crawlers with a 403, so most document pages are never indexed and never appear in results. The reliable route is to open the official site and use its own internal search, or ask your finance office for the circular reference number so you can look up the exact document.